Charter Mark - Customer Service Award

Wealden District Council was awarded a Corporate Charter Mark in June 2008. This means each of its 12 services has passed a rigorous test for the quality their services to customers.

To help explain more how Wealden places good customer service at the heart of what it does, we commissioned a short film, Putting People First at Wealden. A transcript of the film is also available.

"As one of the largest district councils in the South East, we are involved in millions of customer transactions each year," said Councillor Pam Doodes, Leader of Wealden District Council. "We want to get our service right. Just because residents have no choice about who collects their refuse or approves planning applications doesn't mean we should not give the best service we can afford."

"Through the Charter Mark process, we have been able to improve our procedures to ensure that our customers get a really good service from us."

The links below provide more information about Customer Service at Wealden: