Customer Services survey results
Every quarter, we survey a sample of customers that visited our Crowborough and Hailsham receptions.
The results of these surveys help us to improve the service we offer and allow us to measure efficiency and the level of staff performance. They also help inform us what you rate as important when you visit the council offices. The results are split geographically between or Crowborough and Hailsham receptions.
Crowborough office
Most popular reason for visiting the office between January and March 2010: Bus passes
What is important to customers when visiting the offices: Staff efficiency, cleanliness, queuing
Standard of service in terms of the above: All very good
Percentage of customers served within 5 minutes January and March 2010: 100%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 92%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Crowborough : 100%
Hailsham office
Most popular reason for visiting the office between January and March 2010: Housing Benefit
What is important to customers when visiting the offices: Staff efficiency and cleanliness
Standard of service in terms of the above: Very good
Percentage of customers served within 5 minutes between January and March 2010: 2009: 75%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 100%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Hailsham : 100%
