Customer Service Standards
Our generic customer service standards are described within the Housing Charter. In addition, some service areas have specific service standards, which are detailed below. Where a service standard does not currently exist, it is under development.
The Housing Charter
See our housing charter which sets out the standards you can expect from the Housing Services (pdf, 702 kb).
Landlord Services
Rent Arrears and Recovery Standard
A standard for our rent collection & arrears recovery service, agreed by tenants for tenants.
Voids Standard
The standard for the re-letting of empty homes (pdf, 42kb).
Anti-social Behaviour Standard
Provides information to tenants, residents and any other interested party on the main points of our anti-social behaviour policy and procedure (pdf, 42kb).
Repairs Standard
This standard for our Repairs Service was agreed by tenants for tenants.
Grounds Maintenance Standard
The standard for the service that is provided to most Council estates including: grass cutting, hedge cutting, weedkilling, woodland, minor tree maintenance (though not surgery) and maintenance of beds and borders (pdf, 37kb).
Housing Customer Care Standard (New Tenant Standard)
The tenancy agreement between the Council and the tenant, gives the tenant certain rights and responsibilitie. (pdf, 24kb).
Strategic Housing Services
Private Sector Renewal Standard *
The Private Housing Service Standards for financial assistance and for the enforcement of housing standards (pdf, 31kb).
Housing Options, Housing Advice & Lettings **
The standerd for Housing Options, Housing Advice & Lettings, including homelessness (pdf, 28kb).
Temporary Accommodation Service Standard **
The standard for Temporary Accommodation (pdf, 26kb).
* Draft service standard prepared for consultation....
** This service standard is open for consultation until 10th June. Any comments can be sent to housing@wealden.gov.uk.
