Our Customer Charter, Service Plan and our performance
The Local Taxation Service is proud of its reputation for good customer service. We have standards to meet in all aspects of our work including legal standards, standards of customer care and standards in the way our service works.
Customer Charter
Our promises to our customers and what customers can do to help us. There are two versions of the Customer Charter as we have been asked to make a bold type version available which may be easier to read for some customers.
Customer Charter (bold type) (pdf, 50kb)
Service Plan
Local Taxation and Benefits are services within the Finance service of the Council. All main services of the Council write a service plan each year and these are part of the Council's Corporate Plan. This link takes you directly to Finance's service plan. (pdf, 158kb)
Performance
We have targets to meet that are set by central government and by the Council for collecting Council Tax and non-domestic rates. The link will take you to a page that shows how we are performing against these targets.
Officer Code of Conduct
We have a Code of Conduct (pdf, 32kb) that we expect our bailiffs to adhere to. This gives our customers information about what we can and can't do when we visit you or when we are recovering unpaid Council Tax.
